Data Centre Operations
The contract is signed. Now the operation has to deliver it.
We build your operation to meet your contract - every obligation owned, every SLA met, and the evidence to prove it the moment your customer asks.
A hyperscale or colocation contract carries hundreds of obligations and unforgiving SLAs, spread across the master services agreement, colocation schedule, the order. Every one of them has to become someone's job, tracked, formalised, and evidenced. Until that happens, the exposure is yours: missed SLAs, financial penalties, and a demanding customer losing confidence in the operator behind their infrastructure.
The contract was the easy part. Meeting it, every day, is the operation.
Operational Readiness and SLA Assurance
We make your operation robust enough to meet the contract, and able to prove it on demand. It starts with the obligations and runs through to the procedures, policies and evidence that keep you compliant.
Contract Mobilisation
We break the contract and order down into every obligation, assign accountability, and drive it to close-out - turning a signed agreement into a running operation instead of a risk you carry alone.
Obligations management
We make sure each team knows exactly what its obligations demand, and we build the procedures to meet them where they don't yet exist.
SLA gap analysis
We test your operation against every SLA and find the gaps before your customer does.
Operations manuals
We write the manual that sets out exactly how you meet your obligations - pointing to the procedures you already have, and creating the ones you don't - even across changed landlord, operator and tenant structures.
Procedures and policies
We build the operational procedures and company policies your business runs on,
Build and commissioning assurance (build to operate)
We bring new capacity into service against a single, controlled and evidenced commissioning record.
Who It’s For
Data centre operators and colocation providers, and landlords, and the principals on the hook for meeting a hyperscale or colocation contract - and for proving they meet it.
Why Touchstone
Practical, not theoretical. Systems your team will actually use, not documentation that sits on a shelf.
Tailored, not generic. Built around your organisation, your processes, and your goals.
End-to-end. We deliver outcomes you can implement, not half-finished frameworks.
Built to last. Our work keeps delivering value long after we're gone.
