Programme Delivery Optimisation

Deliver programmes better by aligning people, processes, tools & governance. Without adding layers of complexity.

What’s holding projects back? The Integration Gap

Most programmes stall not because any one element - people, process, or systems - is broken, but because the pieces don’t mesh. [2][3] We call that mis‑alignment the Integration Gap. By pinpointing precisely where the gap sits, Programme Delivery Optimisation lets you make targeted fixes - avoiding costly, wholesale redesigns and the change fatigue that large‑scale overhauls create.

Only 46 % of projects in Australasia achieve all three targets of time, cost, and quality. Integrated delivery frameworks lift that to 91 %. [1]

Touchstone’s Programme Delivery Optimisation eliminates your Integration Gap—the misalignment of people, processes, and systems—so you deliver capital programmes faster, with reduced consultant dependency and stronger internal capability.

Key outcomes

  • Faster mobilisation – Brutally minimalist, one‑page / one‑click framework in Microsoft Teams surfaces every governance checkpoint.

  • Lower consultant spend – Knowledge embedded in your tools and people, not external billable hours.

  • Targeted change – Fix only what’s mis‑aligned, minimising cost and organisational disruption.

  • Future‑ready capability – ISO‑aligned, reusable assets that scale across departments without extra software.

Why programmes slip - How Programme Delivery Optimisation fixes them

Pain Programme Delivery Optimisation counter-move
Erosion of in-house expertise Capability-centred delivery: clear roles, templated training, internal champions
Consultant dependency & escalating costs Simplified governance your team can own and sustain
Overwhelming or fragmented processes One-page lifecycle map with clickable drill-downs
Misaligned KPIs driving wrong behaviour Outcome-based metric set aligned to benefits
Siloed data & manual reporting 360° dashboards fusing cost, schedule, risk & benefits data

Our 3-Phase Approach

  1. Diagnose Integration Gap (≈ 2 weeks) – Rapid stakeholder interviews, document review, maturity scan, and red‑flag heat map with ROI forecast.

  2. Optimise & Embed (≈ 4–16 weeks) – Co‑design streamlined governance, build one‑page lifecycle in Microsoft Teams/SharePoint, run training sprints, and coach internal champions.

  3. Scale & Sustain (≈ 2–4 weeks) – Shadow support, benefits dashboard hand‑over, train process owners, and develop a roadmap for scaling across programmes.

Proof in action

“Touchstone was able to see the wood for the trees and put together a clear and concise vision of our project lifecycle processes.”
— Jon Kingsford, Manager Regional Projects, Hawke’s Bay Regional Council

Engagement models

Each engagement model maps to a phase of our 3-step framework—pick one, two, or all three based on need.

Package Purpose Typical duration
Rapid Health Check Pinpoint the Integration Gap & ROI model ≈ 2 weeks
Optimisation Design & embed framework 4–16 weeks
PMO Co-Pilot Ongoing coaching & delivery assurance Needs-dependent; confirmed toward the end of Phase 2

Investment depends on portfolio size and complexity—quoted after a complimentary discovery call.

FAQs

  • No - Programme Delivery Optimisation strengthens your PMO; we step back once capability sticks. We also aim to use as much of your existing framework as possible to minimise change.

  • Initial improvements can be seen in a matter of weeks.

  • No. Our methodology is software‑agnostic. We utilise existing software wherever possible to avoid unnecessary cost and change. If we identify an opportunity to improve your software stack, we’ll let you know—but the decision to invest will be entirely up to you.

  • Pricing varies with portfolio size and complexity. After a complimentary discovery call, we can provide a fixed‑fee proposal with clear deliverables and timeline or discuss alternative pricing options that suit you.

Let’s Start With a Call

Want faster, cleaner delivery with less overhead?

Not sure if you have an integration gap?

Let’s find out.

References

  1. LogiKal Projects, 2019 Project Controls Survey Report: only 46 % of Australasian projects met time, cost, and quality objectives.

  2. Project Management Institute, Pulse of the Profession® 2024: “Poor alignment between stakeholders, requirements, and governance is the top‑cited root cause of project failure.”

  3. Prosci, Best Practices in Change Management (2023): identifies integration of people–process–technology as critical to transformation success.